About the job

A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish — working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It’s your job to coordinate the players and keep them up to date on progress and deadlines.

Our goal is to build a Google that looks like the world around us — and we want Googlers to stay and grow when they join us. As part of our efforts to build a Google for everyone, we build diversity, equity, and inclusion into our work and we aim to cultivate a sense of belonging throughout the company.

As a Partner Support Specialist, you will serve as a Subject Matter Expert (SME) across a dedicated set of processes for the functional pillar. In this role, you will aggregate service line metrics and user insights to deliver business reviews, and drive a service roadmap. You will perform cross-functional collaboration, resolve escalations, ensure documentation is up-to-date, and connect the dots across multiple teams.

Responsibilities

• Support the service roadmap and oversee end-to-end service delivery in line with objectives.
• Design process and program improvements to address business needs, improve efficiency, and customer satisfaction. Design and plan the rollout of service changes.
• Develop subject matter expertise on the program, policy, or process aligned to this service area and manage policy/process escalations.
• Work closely with User Support to develop and maintain resource documentation including process mapping, training materials, and knowledge management.
• Support the Partner Support Manager to maintain service delivery commitments and share user insights back to clients and partners.

About the job

Trust & Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. On this team, you’re a big-picture thinker and strategic team-player with a passion for doing what’s right. You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed – with urgency. And you take pride in knowing that every day you are working hard to promote trust in Google and ensuring the highest levels of user safety.

At Google we work hard to earn our users’ trust every day. Trust & Safety is Google’s team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A diverse team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google’s products, protecting our users, advertisers, and publishers across the globe in over 40 languages.

Responsibilities

• Perform complex data analysis to derive insight from vast data stores.
• Collaborate with cross-functional groups such as engineering, sales and policy to increase automation, update policies, fix product vulnerabilities, and provide a safe online experience for users.
• Enhance our operational workflows through process improvements and identify automation opportunities.
• Improve tools or automation systems through data analysis, technical expertise, and presentations to key stakeholders.
• Conduct comprehensive investigations to catch fraudsters, enforce product policies, identify abuse and spam patterns, and drive innovative abuse mitigation solutions.

About the job

As the Head of Government Engagement for Google for Education, you will focus on gaining alignment across government agencies around the power of technologies to effectively transform education. In this role, you will be in a leadership role and a thought leader and a partner for our India education business and adoption team and help accelerate the business.

Responsibilities

• Identify, structure, and lead programs to engage with key stakeholders in education. Support digital transformation workshops and initiatives by states and the Ministry of Education.
• Work with customers, partners, and the rest of the Education team to foster government relationships and a favorable policy environment that supports the company’s business goals.
• Develop research programs with leading experts in the education field. Engage with key industry bodies in the education technology space and manage complex client relationships.
• Engage with key cross-functional partners to ensure alignment and movement towards a set of shared goals.
• Participate in internal/external events, and drive social engagement on key issues and support executive engagement and participation in events.

About the job

Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google’s key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.

As a Programmatic Specialist, you’ll focus on driving media activation and campaign management across agencies and partners. You’ll build infrastructure and capabilities for agencies, and drive media strategy with customers and agencies. You’ll act as the connection between the Campaign Management team and customers for current campaign performance, future programmatic strategy. You’ll navigate multiple stakeholders, work with organizational and structural gaps, and mobilize internal resources to deliver a seamless experience for agencies, partners and customers, on Display and Video 360 (DV360).

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

Responsibilities

• Manage account growth through product consultations and implementing campaign solutions in Display and Video 360, developing campaign strategy, building campaigns, and monitoring and optimising for spend and performance to meet and exceed customer marketing key performance indicators (KPIs).
• Use optimization techniques across Google, Mobile, and Video to optimize marketers’ display spend. Analyze trends and develop strategies, manage creative assets, and make budget allocation decisions across the book of business.
• Identify and seize opportunities in an account. Create and support multi-product solution promotions and collaborate with the in-market sales team to create a growth strategy for potential advertisers while achieving their business objectives.
• Contribute to global scaled solutions efforts, including documenting best practice guides, socialize scenarios that adversely impact performance, and follow process guidelines.