Best Grievance support executive – UIDAI , Job in Bangalore
Job details
₹6,00,000 – ₹12,00,000 a year
Full Job Description
Job Description
Roles and Responsibilities
Contract : 5 Yrs and Extendable
Educational Qualification and Experience
(a) BE/ B.Tech/ MCAwith 5 years of experience in totalwith4 years in grievances support or customer support
OR
(b) Bachelor in Science (B.Sc) with 8 years of experience including 6 years in grievances support or customer support with good knowledge of computer
Job Profile
- Responsible for providing proper Resolution for the grievance cases received Through online (i.e.) PMOPG Portal
- Provide proper Resolution for the grievance cases received from Residents through Mail /Post/CRM
- Work on the set of complaints, segregate based on the risk levels and ensure remediation
- Assist in any other work incidental to the resolution of grievances, preparation of educational material
- Work closely with internal and external teams on enrolment, authentication, and logistics issues relevant to resident grievances, prepare concept notes and follow up till development of the solutions.
- Provide proper Resolution for the grievance cases received from HQ & ROs and other senior officials
- To find out Duplicate Enrolments through Analysis
- Follow up with MSAP /MSIP for proper solution for various Service Requests created
- Drafting the reply for RTI query
- Any other task assigned by UIDAI
Role:Customer Success Associate
Salary: 6,00,000 – 12,00,000 P.A.
Industry:IT Services & Consulting
Functional AreaCustomer Success, Service & Operations
Role CategoryCustomer Success
Employment Type:Full Time, Temporary/Contractual
Education
UG:B.Tech/B.E. in Any Specialization,B.Sc in Any Specialization
PG:MCA in Any Specialization
Company Profile
National Institute for Smart Government (NISG)
Contact Company:National Institute for Smart Government (NISG)
Website:http://careers.nisg.org
Call Centre – AB-PMJAY Job in New Delhi
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Job Description
Roles and Responsibilities
About NHA:
National Health Authority (NHA) is the apex body responsible for implementing India’s flagship public health insurance/assurance scheme called “Ayushman Bharat Pradhan Mantri Jan Arogya Yojana” & has been entrusted with the role of designing strategy, building technological infrastructure and implementation of “National Digital Health Mission” to create a National Digital Health Eco-system. National Health Authority is the successor of the National Health Agency, which was functioning as a registered society since 23rd May, 2018.NHA is governed by a Governing Board chaired by the Union Minister for Health and Family Welfare.
AboutAyushman Bharat Pradhan Mantri-Jan Arogya Yojana(AB PM-JAY):
The Ayushman Bharat Pradhan Mantri-Jan Arogya Yojana (AB PM-JAY) aims to to achieve the vision of Universal Health Coverage (UHC). This initiative has been designed to meet Sustainable Development Goals (SDGs) and its underlining commitment, which is to “leave no one behind.”
PM-JAY was announced by the Hon’ble Prime Minister on 23rd September, 2018. It is currently being implemented in 36 States/UT’s.
Candidates may find more details at:https://pmjay.gov.in
Job Description:-
Graduate with 5+years of experience
1. Complete responsibility of Integration between states and NHA Call Centre. SPOC for all State/ UTs call centre support.
2. Pan India Telecom circle integration for all TFNs process wise.
3. Responsible for capturing query data received to incoming calls both at NHA and State Call centre.
4. Possess in-depth knowledge of Voice contact centre, PB, Cloud contact centre, Telephony system, etc.
5. Preparing & compiling & presenting various weekly /monthly MIS reports pertaining to process, and productivity.
6. Develop Dashboards to give an operational overview.
7. Billing Cycle Management for divisional files on E office.
8. Program managing the Bid Management on GeM & CPPP for Call Centre.
9. Interpersonal skills and expenence in presenting Problem solving and project management experience. 10.Contact Centre Liaison Officer for all Inter State Coordination dealing with State Health Authorities,
MoHFW and NHA.
11. Other related duties as assigned by competent Authority at NHA.
Role:Other
Salary: Not Disclosed by Recruiter
Industry:IT Services & Consulting
Functional AreaOther
Role CategoryOther
Employment Type:Full Time, Temporary/Contractual
Education
UG:Any Graduate
Company Profile
National Institute for Smart Government (NISG)
Contact Company:National Institute for Smart Government (NISG)
Website:http://careers.nisg.org
Research Assistant- Dept. of Finance Haryana
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Job Description
Roles and Responsibilities
About Swarna Jayanti Haryana Institute for Fiscal Management (SJHIFM)
The Swarna Jayanti Haryana Institute for Fiscal Management (SJHIFM) is a centre of excellence for research in public policy and economy established in November 2016. Drawing its mandated from 5th State Finance Commission Report and Sustainable Developmental Goals 2030 VISION of Haryana, the SJHIFM works as “Policy Think Tank” for the state. The Institute aims to strengthen the State’s capacity on issues concerning Public Financial Management. It also plays a key role to provide state of the art advice to the Government of Haryana.
About Role:-
- Providing and interpreting financial information, monitoring and interpreting cash flows and predicting future trends, analyzing change and advising accordingly and formulating strategic and long-term research/work plans.
- Co-ordinate technical/ administrative matters.
- Participate in consultations with the accounting, investment, regulatory and standard-setting communities, in order to ascertain their views and to share research, materials and information about the Institute/ organization, projects and the standard-set
- Support, Coordinate Research, Assessment and Evaluation studies for ongoing and new projects of the Institute
- Help the head and other team members to design Research, evaluation tools and formats based on pre-defined goals and indicators
- Support in managing/coordinating and conducting the training program and field level surveys in any level
- Help to Collate and analyze findings from the data collected
- Responsible for preparing and presenting reports under the supervision of team head on findings to diverse stakeholders
- Contribute substantial input to development of work plans, research questions, project concept notes, and field research guides.
- Any other work given by the Institute.
Competencies
Functional Competencies
Job Knowledge/Technical Expertise
- Thoroughly familiar with the Central and State policies related to Finance and Economics, development context and challenges about key developmental issues in the state.
- Strong analytical and numerical skills; the ability to gather facts and statistics and to identify trends and patterns.
- Writes concept notes, background material based on secondary data.
- Excellent written and oral Communication skills
- Knowledge of Computer skills including Internet and Office.
Results Based Programme Development and Management
- Researches linkages across programme activities to identify critical points for integration.
- Participates in formulation of project proposal and ensure substantive rigor in the design and application of proven successful approaches and drafts proposals accordingly.
- Strong writing and analytical skills.
- Ability to conduct empirical analysis having research tools such as Regression and Econometric Models.
Core Competencies
- Promotes and enforces ethics and integrity and creates precedence in good practice.
- Demonstrates Central, State and corporate knowledge and sound judgment
- Self-development, ability to take initiative, adopts a corporate approach to complex situations.
- Creates and promotes an enabling environment for open communication.
Experience & Qualification Eligibility criteria
Bachelor’s degree having 70% marks (specialization: Honors in Business/ Public Administration/statistics/Economics) with the least 1-2 years’ experience in related field or Master’s in Business Administration/ Public Administration/ statistics/Economics /Social Science/Political Science or related fields. Excellent written and oral Communication skills and knowledge of computers skills sets including internet and office.
Location: Panchkula
Age Limit :– Max. 42 Years
Last date of Application :- 27th Dec 2022
Role:Finance & Accounting – Other
Salary: Not Disclosed by Recruiter
Industry:Financial Services
Functional AreaFinance & Accounting
Role CategoryFinance & Accounting – Other
Employment Type:Full Time, Temporary/Contractual
Education
UG:B.A in Economics, Statistics,B.Sc in Statistics,B.B.A/ B.M.S in Management
Company Profile
National Institute for Smart Government (NISG)
Contact Company:National Institute for Smart Government (NISG)
Website:http://careers.nisg.org
Junior Network Support Engineer -IT division (PM-JAY) – Delhi
Job details
Full Job Description
Job Description
Roles and Responsibilities
About NHA:
National Health Authority (NHA) is the apex body responsible for implementing India’s flagship public health insurance/assurance scheme called “Ayushman Bharat Pradhan Mantri Jan Arogya Yojana” & has been entrusted with the role of designing strategy, building technological infrastructure and implementation of “National Digital Health Mission” to create a National Digital Health Eco-system. National Health Authority is the successor of the National Health Agency, which was functioning as a registered society since 23rd May, 2018.NHA is governed by a Governing Board chaired by the Union Minister for Health and Family Welfare.
AboutAyushman Bharat Pradhan Mantri-Jan Arogya Yojana(AB PM-JAY):
The Ayushman Bharat Pradhan Mantri-Jan Arogya Yojana (AB PM-JAY) aims to to achieve the vision of Universal Health Coverage (UHC). This initiative has been designed to meet Sustainable Development Goals (SDGs) and its underlining commitment, which is to “leave no one behind.”
PM-JAY was announced by the Hon’ble Prime Minister on 23rd September, 2018. It is currently being implemented in 36 States/UT’s.
Candidates may find more details at:https://pmjay.gov.in
Qualification:-
Graduate from a recognized University/Institute.
- Local area networks (LANs) –
- connecting computers
- Installing new software Installed, configure and troubleshoot computer hardware, operating systems, network configurations and software Installing new hardware (servers, printers, computer work stations etc)
- Setting up user accounts, permissions and passwords
- Installing anti-virus protection
- Fixing network faults
- Knowledge on DNS, DHCP Server and Active Directory
- Proactively monitor environments and respond to alerts of system and application issues.
- Capable of performing in a fast- paced technical environment.
- Other related duties as assigned by Competent Authority at NHA.
Role:Other
Salary: Not Disclosed by Recruiter
Industry:IT Services & Consulting
Functional AreaOther
Role CategoryOther
Employment Type:Full Time, Temporary/Contractual
Education
UG:Any Graduate
Company Profile
National Institute for Smart Government (NISG)
Contact Company:National Institute for Smart Government (NISG)
Website:http://careers.nisg.org
Call Centre Expert – HO – AB PM JAY, NHA New Delhi
Job details
Full Job Description
Job Description
Roles and Responsibilities
About NHA:
National Health Authority (NHA)is the apex body responsible for implementing India’s flagship public health insurance/assurance scheme called “Ayushman Bharat Pradhan Mantri Jan Arogya Yojana” & has been entrusted with the role of designing strategy, building technological infrastructure and implementation of “National Digital Health Mission” to create a National Digital Health Eco-system.
About Ayushman Bharat Pradhan Mantri-Jan Arogya Yojana ( AB PM-JAY ):
The Ayushman Bharat Pradhan Mantri-Jan Arogya Yojana (AB PM-JAY) aims to to achieve the vision of Universal Health Coverage (UHC). This initiative has been designed to meet Sustainable Development Goals (SDGs) and its underlining commitment, which is to “leave no one behind.”
PM-JAY was announced by the Hon’ble Prime Minister on 23rd September, 2018. It is currently being implemented in 36 States/UT’s.
Candidates may find more details at:https://pmjay.gov.in
Division: HO
Position: Call Centre Expert
Qualification & Experience:
15-20 years of experience in BPO / Call Center Industry heading the service delivery operations. Preferably Post Graduate / MBA.
Job Description:
Ensure smooth Call Centre operations for all ongoing and upcoming Processes/schemes
Managing a call center of more than 600+ team members through a Call center partner
Coordinate with Call Centre leaders regularly to enable solutions
Address concerns and process impediments timely
Coordination with SHA for policy and process related changes
Monthly review with Call Centre Operations team
Agents productivity as per agreed SLAs
Joining/exit of agents in process – checked by NHA
Additional resources required (if any)
Induction & Refresher training hours -attendance sheets & scores
Quality monitoring report
IVR feedback status/caller experience analysis and action on low rated agents
Professional and high-quality front-line service is given to the beneficiaries/stakeholders/ citizens
Ensure resolution of enquiries, complaints and request for services escalated to respective scheme/program owner at NHA at the earliest possible opportunity
Ensure that the Service provider team follows established procedures for each service adhering to agreed Key Performance Indicators, Service Level Agreements and quality standards to maximize caller satisfaction
Scrutinize the Call Center invoices and facilitating it through the payment process
Ensure the co-ordniation with the telephone service provider for running the Call Center Operations smoothly.
Role:Operations Manager
Salary: Not Disclosed by Recruiter
Industry:Medical Services / Hospital
Functional AreaCustomer Success, Service & Operations
Role CategoryOperations
Employment Type:Full Time, Temporary/Contractual
Education
UG:Any Graduate
PG:MBA/PGDM in Any Specialization
Company Profile
National Institute for Smart Government (NISG)
Contact Company:National Institute for Smart Government (NISG)
Website:http://careers.nisg.org
CEEW Young Professionals Programme (CEEW-YPP)
Job in Uttar Pradesh Salary ₹40,000 a month
Job details
₹40,000 a month
Full Job Description
Council on Energy, Environment and Water (CEEW), New Delhi
CEEW Young Professionals Programme (CEEW-YPP)
Terms of Reference
At CEEW, we are deliberate about what we stand for (and what we don’t stand for!) as an employer. So, if the below description strikes a chord, we would love to hear from you!
At CEEW, we build careers in public policy
- We offer strong visionary leadership – with emphasis on research and impact at scale
- We actively promote leadership by initiative
- We celebrate talent and ambition
- You will be surrounded by smart people who will challenge you and help you grow
- You will learn faster than your peers in other organizations
- Curiosity and irreverence, as well as responsibility, come together at CEEW
- You will get above-market remuneration
- We provide a safe space for all
- At CEEW, your life is your example for others
Designation Offered:
Team/Focus area:
Location:
Reporting to:
Duration:
Purpose
CEEW Young Professionals programme equips young early-career aspirants with the skills and experience of action-research to further public policy and its implementation. Launching for the first time as a part of the CEEW-Villgro Powering Livelihoods initiative, the programme will provide a first-hand opportunity to be exposed to the inner functioning of the government institutions, policy drafting and advocacy, promoting large-scale sustainable technology adoption and supporting state rural livelihood generation programmes.
Powering Livelihoods is a joint initiative between CEEW and Villgro that works to catalyse the transformation of India’s rural economy with clean energy solutions. It works with enterprises, financiers, investors, state governments and distribution channel partners to develop and mainstream the ecosystem for clean energy-powered livelihood solutions with an explicit gender lens integration.
Powering Livelihoods has recently partnered with Uttar Pradesh State Rural Livelihoods Mission (UPSRLM) to mainstream Decentralised Renewable Energy (DRE) technologies in all rural productive use applications, with gender-inclusion at its core. Our engagement with UPSRLM especially focuses on
1) Developing and administering a robust information, education and communication (IEC) programme for building capacity and awareness around DRE technologies and
2) Providing strategic and technical inputs to UPSRLM to mainstream these technologies, such as demand mapping, sales and marketing strategy, supply chain management, etc.
Selected YPPs would critically contribute to operationalise this partnership and lead key district-level engagements. YPPs will be ensuring that all the activities and objectives planned are implemented in a timely manner in their allocated region and actively liaison with these different stakeholders to advocate for the programme vision. YPPs will also lead the research activities pertaining to their allocated region including qualitative and quantitative evaluations and documentation of the on-ground impact.
The fellowship will act as a perfect springboard towards a career in the development sector. YPPs would also receive mentoring support on an on-going basis.
Job duties and accountabilities
Primary Responsibilities
Research and analysis
- Support the team in developing a time-bound district level (building up to state level) implementation plan for the adoption and promotion of DRE-powered livelihood solutions.
- Support the team in developing a robust monitoring and evaluation system, KYC Collection and MIS system for this partnership and overall Prerna Ojas company’s growth.
- Support the team on research design, data collection tools and data analysis for insights generation.
- Taking a lead on the data collection in the allotted regions for need assessment, technology mapping, impact assessment, monitoring and evaluation etc.
- Identifying relevant use cases, business potential and case study stories of DRE livelihood appliances with a focus on impact on incomes, new livelihoods created, active repayment of loans, business sustainability, marketing and sales success etc.
- Collecting and documenting field observations, learnings and recommendations on how to make this partnership more impactful for all the stakeholders involved (UPSRLM, PL, Prerna Ojas, End users, Civil Society, Financiers etc).
- Keep a tab on the sectoral development, new findings, research pieces etc in the DRE livelihood space and plug it into the work we do.
Programme Management
- Support the team in managing the progress, challenges and new opportunities in the state on a proactive basis.
- Ensure proactive communication, and transparency, and manage expectations of key local stakeholders including partners, enterprises, policymakers, and ecosystem stakeholders.
- Lead the district-level engagement with the UPSRLM team, Prerna Ojas team and PL-supported enterprise partners ensuring that DRE livelihood technologies are being sufficiently deployed in the target region.
- Ensure the timelines and the commitment under the partnership with UPSRLM and Prerna Ojas are met on a regular basis.
- Providing technical and administrative support to UPSRLM, Prerna Ojas in designing, identifying and implementing appropriate strategies required to meet the goals and overall objective of our partnership.
- Support Powering Livelihood DRE Enterprises in mitigating the challenges they face in reaching, converting, delivering to and servicing end customers in the region.
- Leverage the on-ground presence to deepen CEEW’s engagement across other work programmes at CEEW.
Outreach and stakeholder management
- Supporting the CEEW’s Powering Livelihoods team’s engagement with the UPSRLM, Prerna Ojas, UPNEDA and other relevant departments at the district and state levels.
- Forging strong relationships and associations with the relevant district heads of the state departments and civil society stakeholders.
- Building awareness around Powering Livelihoods objectives and other related work programmes of CEEW in their allocated region.
- Organising public and closed-door stakeholder meetings and consultations to facilitate improved coordination between government and civil society stakeholders.
- Unlock new engagement opportunities for the CEEW team.
- Connecting the dots between CEEW’s research and policy developments with the work happening in the state and disseminating their findings in appropriate settings.
- Developing policy notes/memos/presentations in response to government requests.
- Present relevant research in a coherent manner that can be understood by a wide range of audiences.
Selection Criteria
Qualification
- Bachelors or a Master’s degree preferably with a specialisation in Public Policy, Renewable Energy, Rural Development, Livelihoods or related field.
- Exposure to productive use of energy, rural development (women beneficiaries), and gender lens is a plus.
- Understanding relevant state departments and their scheme promoting livelihood and microenterprises is desirable.
Work experience and requirements
- 0-2 years of relevant work experience in the field of programme implementation and project management, preferably in the livelihoods and renewable energy domain.
- Candidates with prior experience in working on the implementation of government programmes/schemes will be preferred.
- Some research experience preferably in the energy access/livelihood domain will be preferred.
Key skills and personality traits
- Coherent thinking with excellent communication and presentation skills.
- Good writing skills; YPs are expected to write public pieces regularly..
- Strong networking and interpersonal skills with an ability to strike conversations.
- Strong project management skills.
- Ability to use MS Office application suite including MS Excel.
- Strong analytical and research skills.
- Ability to adapt to the new environment and deliver under tight deadlines.
- Patience and perseverance for building relationships with new partners.
- Ability to effectively work in a team while being able to independently drive deliverables with minimum assistance.
- Ability to dig deeper into details, while keeping a sense of the broader objectives.
- Willingness to learn, grow and develop on the personal and professional front, at a rapid pace with a steep learning curve.
- CEEW operates in a dynamic environment and the candidate will be required to show flexibility in undertaking a variety of tasks.
Compensation and benefits
CEEW offers competitive compensation commensurate with the experience and matches the best standards adopted by industry or other similar organisations for similar roles. For the YP’s programme, there is a fixed limit of INR 40,000/month.
CEEW Mentorship, especially for the Young Professionals Programme: The selected YPs will have assigned mentors from the senior team members at CEEW. Mentors will provide advice on various topics ranging from research and project management skills to identifying career opportunities throughout the YP experience.
Application
CEEW is an equal-opportunity employer and the selection process does not discriminate on the basis of age, gender, caste, ethnicity, religion, Female candidates are encouraged to apply.
Applications will be reviewed on a rolling basis. Interested applicants are advised to apply at the earliest possible.
Only shortlisted candidates will be notified by us. We appreciate your interest.
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