Description – Internal

• Monitor all online services and batch work.
• If necessary, answer incoming calls, take necessary details, and ensure the call is dealt with •Log details of all incidents and problems utilizing standard reporting methods.
• Provide first-line fixes, utilize relevant procedures, or escalate problems.
• Use supplied checklists and ensured that the problems highlighted are followed up.
• Maintain procedures compliant with ITIL, the company’s quality management system and ISO9001
• Log all calls in the Service Desk Call Logging system
• Basic Active Directory knowledge. Creating user accounts, resetting passwords, creating groups, etc.

(Project Description)

Provide support on the first line of the help desk to the external customer assisting users with hardware and software problems via phone, email, and chat within the time specified by the agreed service levels.

(Other Requirements)

• Open to working from the office
• Open to Night shift & 24*7 environment.

Mandatory Skills:

• Should be proficient in Ms. Office e.g. Word, Excel, and outlook.
• Understanding of tools like Active Directory, ServiceNow, MS office, O365, etc.
• Experience in dealing with Incident Management tools via Calls / eMails/web Tickets from users in line with agreed SLAs.
• Should have the ability to understand and follow customer operational procedures.
• Retain a good understanding of customer requirements to ensure excellent customer service. Must have a good understanding of the hardware, software, and customer applications

Qualifications – Internal

• Monitor all online services and batch work.
• If necessary, answer incoming calls, take necessary details, and ensure the call is dealt with •Log details of all incidents and problems utilizing standard reporting methods.
• Provide first-line fixes, utilize relevant procedures, or escalate problems.
• Use supplied checklists and ensured that the problems highlighted are followed up.
• Maintain procedures compliant with ITIL, the company’s quality management system and ISO9001
• Log all calls in the Service Desk Call Logging system
• Basic Active Directory knowledge. Creating user accounts, resetting passwords, creating groups, etc.

(Project Description)

Provide support on the first line of the help desk to the external customer assisting users with hardware and software problems via phone, email, and chat within the time specified by the agreed service levels.

(Other Requirements)

• Open to working from the office
• Open to Night shift & 24*7 environment.

Mandatory Skills:

• Should be proficient in Ms. Office e.g. Word, Excel, and outlook.
• Understanding of tools like Active Directory, ServiceNow, MS office, O365, etc.
• Experience in dealing with Incident Management tools via Calls / eMails/web Tickets from users in line with agreed SLAs.
• Should have the ability to understand and follow customer operational procedures.
• Retain a good understanding of customer requirements to ensure excellent customer service. Must have a good understanding of the hardware, software, and customer applications

We have vacant 5 Personal Assistant Jobs in Greater Noida, Uttar Pradesh, Noida, Uttar Pradesh | Experience Required: 2 Years | Educational Qualification: Higher Secondary, Post Graduate Diploma | Skill Office Administration, Secretarial Activities, Personal Assistance, Personal Assistant, etc.

About Company

Head office:

Drishtee, Innov8 CP2 Center, 2nd Floor, Property No. 44, Above Madame Tussauds, Regal Building, Connaught Place, New Delhi-110001 India

Email: info@drishtee.in

Website: www.drishtee.in